Customer Support Executive

7 days ago


Jaipur Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a skilled and enthusiastic Customer Support Executive and technical support executive to join our team. The ideal candidate will have 0-4 years of experience in customer support and will be able to provide excellent service to our customers.

Responsibilities
  • Providing exceptional customer service through phone, email and chat
  • Resolving customer issues and complaints in a timely and efficient manner
  • Identifying and escalating complex issues to senior team members
  • Collaborating with other teams to ensure customer satisfaction
  • Maintaining accurate customer records and providing reports as needed
  • Staying up-to-date with product knowledge and company policies

Skills and Qualifications
  • 0-4 years of experience in customer support or related field
  • Excellent communication skills in English and Hindi
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Experience with CRM software and ticketing systems is a plus

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