Customer Support Executive

7 days ago


Jaipur Kolkata, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Executive to join our team. The ideal candidate should have 0-4 years of experience in customer service, with excellent communication and problem-solving skills. The candidate should be able to work in a fast-paced environment and be comfortable interacting with customers on a daily basis.

Responsibilities
  • Respond to customer inquiries through email, phone, and chat
  • Resolve customer complaints in a timely and efficient manner
  • Provide product and service information to customers
  • Process orders, forms, and requests
  • Identify and escalate priority issues to the appropriate team member
  • Maintain customer records and update databases
  • Meet customer service metrics and goals

Skills and Qualifications
  • 0-4 years of experience in customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with customer service software and databases
  • Proficiency in Microsoft Office and Google Suite
  • Bachelor's degree in any field


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