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Customer Relationship Executive

4 weeks ago

Ranchi, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relations Executive

Property and Asset Management

**How We support the Whole You**:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

**Benefits to eligible employees, include**:
**Co-Parenting Leave**: 10 Days

**Employee Assistance Programme (EAP)**: Santulan
Crèche Benefit

**Group Medical Coverage (GMC) Default plan**: Option of INR 300,000 that covers self, spouse, children and parents / in-laws

**Personal Accident Insurance**: 2 x ABS (Minimum of INR 500,000 and Maximum of INR 3,000,000)

**Term Life Insurance**: 2 x ABS (Minimum of INR 700,000 and Maximum of INR 10,000,000)

What this job involves
- Representative is to provide customer service to all callers and customers who need assistance at the property.
Representative is to follow the escalation process for all urgent and emergency work.
Representative are required to sit at a desk and talk on a phone/headset while typing on a computer for the majority of the work day
Representatives may also have to stand behind a customer service desk for an extended period of time
Oversee customer issues and investigate any reported issues
Reply to any voice messages received
Actively assist in answering incoming calls, handling escalations and queue processing when call volume is high and/or coverage is low.
Coordinating, scheduling and conducting unit area handing taking over activities
Maintaining and monitoring all the activities related to unit handover and provide support for office Administration
Supervisors are required to sit at a desk and talk on a phone/headset while typing on a computer for the majority of the work day.
Sitting or standing while conducting a training/presentation
Walking while giving a site tour
Maintaining all the activities of handover event
Ensure upkeep of the unsold or not handed over units
Keeping a track and following up with the concerned person for closing the concerns raised by customers during handover
Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
Perform related duties as assigned by the FM
Receive & log calls/complaints/requests from clients/customers/tenants etc.
Forwarding on reactive calls to FM / Engineers / maintenance staff
Issue job cards
Handle Complaint Management System efficiently and effectively
Answering queries from the clients / customers
Provide necessary inputs for Daily Management Report
Ensure that DMR is shared with all the stake holders daily
Generating Performance reports to present to the Management on Monthly basis
Monitoring the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Are you a degree holder with two to five years’ experience in facilities management?
Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
Do you have a proven track record in rolling out improvement initiatives?
Flexibility in working with a team.
Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
Ability to multi-task in a fast paced, constantly changing environment
Procedure oriented, ability to work a flexible schedule including overtime and workday changes
If you said yes to all these, then we encourage you to apply.
Desired experience and technical skills
Required
Bachelor’s Degree or graduate/MBA or related field preferred
Basic understanding PC hardware and connectivity components
Strong knowledge of Windows OS & Office
Basic understanding of WEB technologies and components
Excellent phone skills, good listener
Experienced in communicating with senior and executive level managers
Good written and verbal communications

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable