Customer Support Executive

2 months ago


Jamshedpur, India Five S Digital Full time

**Job description**

Role: _Customer Service_ Department

Employment Type: Full Time, Permanent Location - Jamshedpur

**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a customer service or contact center role is mandatory.
- Proficiency in handling both voice and chat interactions.

**Benefits**:
Fresher
- 13500 PM

Experience
- 15000 PM (Minimum 6 months of experience)

**Shift**: 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm

**Age limit**: 18 to 35 Years

**Interview Rounds**:HR Round->Operations Round->AI Versant Test
- Job Types: Full-time, Permanent

Pay: ₹13,350.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)
- Call center: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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