Customer Care Executive
2 weeks ago
**Job description**
Role: _Customer Service_ Department: _Service & Operations_
Employment Type: Full Time, Permanent Location - Jamshedpur
**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
**Qualifications**:
- High school diploma or equivalent.
- Previous experience in a customer service or contact center role is a plus.
- Proficiency in handling both voice and chat interactions.
**Benefits**:
Fresher
- 13500 CTC PM
Experience
- 15000 CTC PM (Minimum 6 months of experience)
**Shift**: 24*7 rotational, Flexible in night shift.
**Age limit**: 18 to 35 Years
**Interview Rounds**:HR Round->Operations Round->AI Versant Test->Client Round
**Salary**: ₹9,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Jamshedpur, Jharkhand (required)
Ability to Relocate:
- Jamshedpur, Jharkhand: Relocate before starting work (required)
**Speak with the employer**
+91 9106794309
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