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Customer Care Executive

1 month ago

Jamshedpur, India Five S Digital Full time

**Job description**

Role: _Customer Service_ Department: _Service & Operations_

Employment Type: Full Time, Permanent Location - Jamshedpur

**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a customer service or contact center role is a plus.
- Proficiency in handling both voice and chat interactions.

**Benefits**:
Fresher
- 13500 CTC PM

Experience
- 15000 CTC PM (Minimum 6 months of experience)

**Shift**: 24*7 rotational, Flexible in night shift.

**Age limit**: 18 to 35 Years

**Interview Rounds**:HR Round->Operations Round->AI Versant Test->Client Round

**Salary**: ₹9,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Jamshedpur, Jharkhand (required)

Ability to Relocate:

- Jamshedpur, Jharkhand: Relocate before starting work (required)

**Speak with the employer**
+91 9106794309