Customer Care Executive Trainer
4 days ago
URGENTLY HIRING
Job Title: Customer Care Executive Trainer
No. of hires for this role:05
Job Location: Jamshedpur
**Requirements**:
- Bachelor's Degree or Equivalent
- **TOT Certification is a must**:
- Work experience as a Customer Care Executive Trainer or similar role
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus
**Responsibilities**:
- Develop digital and print educational material
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills
- Identify individual and team skills gaps
- Schedule regular training sessions
- Ensure new beneficiary take on basic sales training courses, including communication and troubleshooting skills
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- BPO: 1 year (required)
- TOT: 1 year (required)
- Customer care executive: 1 year (required)
Work Location: In person
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