Customer Care Executive

3 days ago


Jamshedpur, India Five S Digital Full time

**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via calls.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Qualifications**:

- High school diploma or equivalent.
- Fresher & Experience (minimum 6months in BPO) both can apply.

**Benefits**:
Fresher
- 10,500 In hand

Shift: 24*7 rotational shifts, Maximum time night shifts (Boys)

Maximum upto 10 PM shifts (Females)

Skill required: Can read and understand English.

**Age limit**: 18 to 35 Years

Interview Rounds: HR Round->Training Round->Operations Round->Versant Test

Walk-in: Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012

**Job Types**: Full-time, Permanent

Pay: ₹10,500.00 - ₹11,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person



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