Tally Support Executive
4 days ago
**Job Description-**
**Roles and Responsibilities**:
- Providing TECHNICAL / TALLY support to end-users via remote support or by visiting the client-end.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customers information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical software issues
- Offer alternative solutions where appropriate
- Follow up and make scheduled call backs to customers where necessary
- Your role will be to complete new software installations, give demo and training to the particular associates at client site.
- You will also support the existing customers with any general troubleshooting.
**Who are we looking for?**:
- Ability to interpret the problem and get the solution.
- Providing technical support to customer query onsite as well as on remote basis as required.
- Documentation as per company standard.
- Tally.ERP9/TallyPrime knowledge
Location - Jamshedpur
**Competencies Required**:
1. Communication
2. Dealing with Ambiguity
3. Customer Orientation
4. Learning & Development
5. Collaboration
**Job Types**: Full-time, Permanent
**Salary**: ₹10,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
COVID-19 considerations:
All customers and employees are required to wear a mask and common surfaces are sanitized regularly.
**Education**:
- Bachelor's (required)
**Experience**:
- TallyPrime: 1 year (required)
- total work: 1 year (required)
**Speak with the employer**
+91 7604020713
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