Customer Success Professional

5 days ago

Mumbai, Maharashtra, India Zeca Tech Full time
Customer Success Executive Job Description for Zeca Tech

We are seeking a motivated and experienced Customer Success Executive to join our team at Zeca Tech. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction, retention, and growth.

Key Responsibilities:
  • Build and maintain strong relationships with customers to understand their needs and objectives.
  • Drive product adoption and usage through proactive engagement and training.
  • Proactively identify and address customer issues or concerns to ensure satisfaction.
  • Collaborate cross-functionally to advocate for customer needs and escalate issues when necessary.
  • Analyze customer data and trends to provide insights and recommendations for improvement.
  • Lead customer success review meetings to track progress and discuss opportunities for enhancement.
  • Contribute to the development of customer success processes and best practices.
  • Prepare and present reports on customer success metrics and initiatives.
  • Stay up-to-date with industry trends and best practices in customer success.
Required Qualifications:
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer-facing role such as customer success, account management, or sales.
  • Strong understanding of customer success principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to effectively manage and prioritize multiple tasks.
  • Proficiency in CRM software and MS Office.
  • Analytical mindset with the ability to interpret data and trends.
  • Problem-solving skills and a proactive approach to addressing customer needs.
  • Ability to work collaboratively with internal teams to achieve customer success.
  • Experience in presenting to and engaging with clients.
  • Proven track record of meeting and exceeding customer satisfaction goals.
  • Flexibility and adaptability in a fast-paced and evolving environment.
  • Understanding of SaaS and subscription-based business models (preferred).
  • Certification in Customer Success or related field (preferred).
  • Fluency in additional languages (preferred).

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