Customer Success Strategist

3 weeks ago


Mumbai, Maharashtra, India One Point Six Technologies Pvt Ltd Full time

Customer Success Manager Role

We are seeking a technically savvy professional to fill the role of Customer Success Manager. This position involves a range of tasks including maintaining customer relationships, onboarding and training users, and minimizing churn. The ideal candidate will be social, analytical, and possess an aptitude for learning and using new software.

Responsibilities

Develop and manage user portfolios to maximize value.

Analyze customer data to improve customer experience and identify areas for growth.

Hold product demonstrations and improve onboarding processes to ensure seamless customer adoption.

Evaluate and improve tutorials and other communication infrastructure to facilitate effective customer support.

Mediate between clients and the organization, effectively resolving customer requests and complaints.

Minimize customer churn and aid in product design and product development to drive business growth.


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