Customer Experience Strategist

1 week ago


Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

Godrej & Boyce Mfg. Co. Ltd. is a leading diversified conglomerate seeking an experienced Customer Experience Strategist to strengthen its digital ecosystem.

The ideal candidate will lead initiatives that enhance the overall customer experience by understanding and mapping the customer journey, identifying critical touchpoints and pain points along the same, and design solutions to deliver connected and consistent experiences across all touchpoints and across Business Units.

This role requires a deep understanding of consumer behavior, a passion for driving customer-centric solutions, ability to grasp, design and deliver in both the physical and digital realms, a strong analytical mindset to measure and improve Customer Experience metrics, and the tenacity to see through programs from Vision to Value realization.



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