Customer Success Strategist

3 weeks ago


Mumbai, Maharashtra, India Powerweave Software Services Full time
Job Title: Customer Success Strategist

We are seeking a highly motivated and experienced Customer Success Strategist to join our team at Powerweave Software Services. As a key member of our customer success team, you will play a critical role in ensuring the long-term success of our customers by delivering exceptional service, identifying new opportunities, and driving growth.

The ideal candidate will have a proven track record of success in customer-facing roles, with expertise in relationship building, account management, and data analysis. A bachelor's degree in business administration, marketing, or a related field is required, along with 5+ years of experience in customer success, account management, or similar roles.

Key Responsibilities:
  • Serve as a secondary point of contact for assigned customer accounts
  • Build and nurture strong relationships with customers to promote long-term partnerships
  • Monitor customer health and engagement metrics to identify potential risks or opportunities
  • Guide customers through product features and functionality

Salary: $80,000 - $110,000 per year

About Us: Powerweave Software Services has been a trusted partner to over 940+ large and high-growth organizations worldwide, providing expert guidance and support in their digital transformation journeys since 2001.

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