Customer Success Strategist

5 days ago


Mumbai, Maharashtra, India ConsultBae Full time
Job Description:

At ConsultBae, we are seeking a highly skilled Customer Success Strategist to join our team. As a key member of our SaaS operations, you will be responsible for driving customer retention and growth through strategic account management.

Key Responsibilities:

  • Develop and execute personalized account plans to meet customer needs and drive business growth
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and ongoing support
  • Analyze customer data to identify trends and opportunities for expansion
  • Provide exceptional customer service and support to ensure high levels of satisfaction

Requirements:

  • 6+ years of experience in a customer-facing role, preferably in SaaS
  • Proven track record of driving customer growth and retention
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively in a fast-paced environment

Estimated Salary: $120,000 - $180,000 per year



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