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Customer Success Strategist

1 month ago

Mumbai, Maharashtra, India Businessnext Full time

Company Overview

Welcome to Businessnext, where innovation and forward-thinking drive everything we do. We're a dynamic company that values creativity, collaboration, and innovation.

The Opportunity

We're seeking a Customer Success Specialist for our BFSI CRM team. As the linchpin between sales, product, and delivery teams, you'll champion customer success in Banking, Financial Services, and Insurance (BFSI). Your role will be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution.

Responsibilities

  • Strategic Alignment: Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams.
  • Value Realization: Ensure successful realization of organization's digital transformation objectives by conducting captivating product value workshops and pitches.
  • Demonstration: Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution.
  • Feedback and Resolution: Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights. Swiftly address client concerns and ensure their voices are heard.
  • Partnership: Guide business and enterprise solutions leaders make smart investment decisions by providing context and support to help teams collaborate and build better flexibility, agility, and autonomy in decision making.

Requirements

  • Bachelor's degree in relevant field.
  • 2-5 years of experience in customer success or related field.
  • Strong understanding of CRM solutions and industry trends.
  • Excellent communication and collaboration skills.
  • Ability to analyze complex data and provide actionable insights.

Benefits

  • Competitive salary: ₹1,200,000 - ₹1,800,000 per annum.
  • Opportunity to work with a dynamic and innovative company.
  • Promising career growth opportunities.
  • Collaborative and diverse work environment.