Customer Experience Strategist

7 days ago


Mumbai, Maharashtra, India YUVAKAA Full time
About YUVAKAA
YUVAKAA is a dynamic western fashion brand that excels in creating high-quality, stylish apparel. Our mission is to craft a premium brand experience that resonates with our audience across every touchpoint. As a rapidly growing company in the fashion industry, we prioritize sustainability, ethical practices, and innovation.

Position Overview
The Senior Manager Customer Care will lead our customer service function, focusing on delivering exceptional customer satisfaction and loyalty. With a proven track record in managing customer service operations in the fashion or retail industry, the ideal candidate will bring expertise in team leadership, problem-solving, and customer-centric strategies.

Key Responsibilities
  • Strategic Leadership:
  • Develop and implement customer service strategies aligned with the company's goals.
  • Establish and monitor KPIs to measure and improve team performance.
  • Customer Experience Management:
  • Ensure timely and effective resolution of customer inquiries, complaints, and grievances through all communication channels.
  • Identify and address recurring customer pain points to enhance satisfaction and retention.
  • Team Development:
  • Recruit, train, and mentor a high-performing customer service team.
  • Conduct regular performance reviews and provide constructive feedback to drive growth.
  • Operational Excellence:
  • Optimize customer care processes and tools to ensure efficiency and scalability.
  • Oversee escalation protocols and ensure critical issues are resolved promptly.
  • Data-Driven Decision-Making:
  • Analyze customer feedback and service data to identify trends and opportunities for improvement.
  • Provide regular reports to senior management on customer service metrics and insights.
  • Collaboration:
  • Work closely with cross-functional teams to align customer service strategies with business objectives.
  • Coordinate with the marketing team to support customer engagement initiatives and loyalty programs.

Estimated Salary Range: ₹25,00,000 - ₹35,00,000 per annum (dependent on qualifications and experience)

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Customer Service, or related field (MBA preferred).
  • 10-12 years of experience in customer service management, preferably in the fashion, retail, or e-commerce industry.
  • Proven experience in managing a team and improving customer satisfaction metrics.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in customer relationship management (CRM) tools and software.
  • Analytical mindset with the ability to interpret data and develop actionable insights.
  • Ability to work in a fast-paced, dynamic environment and handle pressure effectively.
  • Deep understanding of the fashion retail landscape and customer expectations.

What We Offer:

  • Opportunity to be part of a growing brand in the fashion industry.
  • Competitive salary and benefits package.
  • Collaborative work environment focused on innovation and excellence.
  • Career growth opportunities in a dynamic and creative industry.


  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Godrej & Boyce Mfg. Co. Ltd. is a leading diversified conglomerate seeking an experienced Customer Experience Strategist to strengthen its digital ecosystem.The ideal candidate will lead initiatives that enhance the overall customer experience by understanding and mapping the customer journey, identifying critical touchpoints and pain points along the same,...


  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Unlock Customer DelightAbout the Role:We are seeking a seasoned CX Strategist to spearhead our digital transformation initiatives, driving customer experience excellence across our organization.About You:15 years of experience in customer management roles, customer experience, customer success, or related fields, preferably in the consumer goods industry.MBA...


  • Mumbai, Maharashtra, India Aptia Group Full time

    Aptia Group is seeking a seasoned Customer Experience Strategist to join our team in leading the development and execution of customer-centric initiatives.Job DescriptionThis role requires a strong strategic thinker who can drive business growth through customer experience improvements. As a Senior Operations Leadership, you will be responsible for driving...


  • Mumbai, Maharashtra, India Abbott Full time

    Abbott, a global healthcare leader, is seeking an experienced Customer Experience Strategist to join our team. This role will play a critical part in shaping the future of customer experience across our organization.We are committed to improving the lives of 3 billion people by decade's end and reaching 1 billion more than we do today, each year. Our goal is...


  • Mumbai, Maharashtra, India Abbott Full time

    Abbott: Customer Engagement Manager RoleWe are seeking an experienced Customer Experience Strategist to join our team at Abbott.About the Position:The customer experience landscape has undergone significant transformations in recent years, with consumers demanding greater control over their information and care decisions. To succeed in this space, it is...


  • Mumbai, Maharashtra, India upGrad Full time

    Job OverviewThe Product Experience Strategist will lead the end-to-end customer experience and product journey, defining, developing, and executing strategies to optimize every touchpoint in the customer lifecycle.


  • Mumbai, Maharashtra, India Serving Skill Full time

    Job Description:At Serving Skill, we're seeking a skilled Digital Experience Strategist to play a key role in shaping our customers' interactions with our products. As a UI/UX Designer, you will be responsible for understanding and mapping the existing customer journey, working closely with the product manager and IT team to improve the customer experience,...


  • Mumbai, Maharashtra, India Axis Bank Full time

    At Axis Bank, we're committed to driving digital adoption and enhancing the customer experience. As a key member of our team, you'll play a vital role in shaping the future of our consumer journeys.Job DescriptionWe're seeking an experienced Digital Experience Strategist to join our team. In this role, you'll be responsible for partnering with business teams...


  • Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Vshr Unnati LLP is seeking a highly skilled Customer Success Strategist to lead our customer-facing teams in delivering exceptional results.Job Description:We are looking for a seasoned professional with 5+ years of experience in customer success, solutions engineering, or a similar role. The ideal candidate will have a proven track record of driving...

  • Customer Success Lead

    4 weeks ago


    Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Customer Success Lead - IT StrategistAt Vshr Unnati LLP, we are seeking a seasoned Customer Success Lead - IT Strategist to join our team. As a key member of our customer success organization, you will be responsible for leading our efforts to ensure customer satisfaction and success with our IT solutions.Key Responsibilities:Customer Onboarding: Lead...


  • Mumbai, Maharashtra, India Experience Commerce Full time

    About UsExperience Commerce is a full-service digital-native agency that combines content, technology, and strategy to drive up commerce for brands. With a techno-creative DNA, we specialize in creating intelligent, creative, and interactive digital assets that help drive revenue for Fortune 500 companies.Company OverviewWe are a part of the Cheil Worldwide...


  • Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

    Job OverviewWe are seeking a highly skilled Customer Relationship Management Strategist to join our team at Chemmanur International Holidays and Resorts. The ideal candidate will have extensive experience in handling customer relationships, escalation management, and process flow implementation.This role involves building strong customer relationships...


  • Mumbai, Maharashtra, India Axis Bank Full time

    At Axis Bank, we are on a mission to revolutionize the banking experience by putting our customers at the forefront. As a Customer Excellence Strategist, you will play a crucial role in driving this vision forward.About the RoleThe Sparsh Cultural Lead is responsible for conceptualizing and executing initiatives that promote a culture of customer obsession...


  • Mumbai, Maharashtra, India Setu Full time

    Embark on a rewarding career as a Customer Solutions Strategist at Setu, where you'll thrive in a fast-paced environment and make a meaningful impact on financial inclusion. This is an exceptional opportunity to work with a pioneering company that's building infrastructure for digital commerce and financial services.About the RoleWe're seeking a seasoned...


  • Mumbai, Maharashtra, India Kotak Life Full time

    About the RoleWe are seeking a talented Employee Experience and Retention Strategist to join our team at Kotak Life. This is an exciting opportunity to drive initiatives that inspire employee career growth, foster recognition, and improve organizational communication.As an Employee Experience and Retention Strategist, you will be responsible for engaging...


  • Mumbai, Maharashtra, India Prometheus Consulting Services. Full time

    We are currently hiring for most trusted brands serving over 1.1 billion customers worldwide.Company OverviewPrometheus Consulting Services is a leading consulting firm that helps businesses improve their customer experience and drive growth.Job DescriptionThis role will lead initiatives that enhance the overall customer experience by understanding and...


  • Mumbai, Maharashtra, India Spinach Experience Design Full time

    About Spinach Experience DesignWe are a leading UI UX product design and development company based in Mumbai, partnering with global Fortune 500 companies and emerging startups across various sectors.Our core services include Design Thinking workshops, Customer Experience(CX) Design, UX UI Research, Strategy and Design, Design Systems, Product Management,...


  • Mumbai, Maharashtra, India Edwizo Full time

    About EdwizoWe are a dynamic start-up based in Malad West, Mumbai, with a focus on delivering exceptional customer experiences. At Edwizo, we understand the importance of building strong relationships with our customers and strive to provide tailored solutions that meet their unique needs.Job DescriptionWe are seeking an experienced CRM Manager to join our...


  • Mumbai, Maharashtra, India Leanplum Full time

    AboutCleverTap is the ultimate customer engagement platform that empowers businesses to create unforgettable experiences. With a unique blend of analytics, AI, and personalization, we help brands unlock their customers' full potential.Our cutting-edge platform, powered by TesseractDBTM, unifies experiences across every touchpoint, paving the way for a new...


  • Mumbai, Maharashtra, India OZiva Full time

    About the RoleWe are seeking an experienced Customer Relationship Management Associate to play a key role in enhancing customer relationships, driving engagement, and delivering exceptional experiences.