Customer Experience Strategist

3 days ago


Mumbai, Maharashtra, India Prometheus Consulting Services. Full time

We are currently hiring for most trusted brands serving over 1.1 billion customers worldwide.

Company Overview

Prometheus Consulting Services is a leading consulting firm that helps businesses improve their customer experience and drive growth.

Job Description

This role will lead initiatives that enhance the overall customer experience by understanding and mapping the customer journey, identifying critical touchpoints and pain points along the same, and designing solutions to deliver connected and consistent experiences across all touchpoints and across business units.

Key Responsibilities:
  • Lead the process of mapping an end-to-end view of customer experience, identify points and opportunities to enhance customer experience, and design solutions and programs to enhance the same
  • Convert such programs and initiatives into structured annual plans and strategic roadmaps that are aligned with business goals and our vision, mission, and purpose
  • Collaborate with sales, service, marketing, digital, and IT teams to drive the above programs
  • Ensure programs are conceived and delivered from both customer experience and value realization standpoints
Requirements:
  • 15 years of experience in customer management roles, customer experience, customer success, or related roles, preferably in the consumer goods industry
  • Experience of digital-led customer experience/transformational programs is required
Estimated Salary: $120,000 - $150,000 per annumLocation: Vikhroli, Mumbai

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