Senior Customer Success Strategist

16 hours ago


Mumbai, Maharashtra, India Dynatrace Full time

About the Role

We are seeking a highly skilled Senior Customer Success Engineer to join our team at Dynatrace. As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Our customers hold our Customer Success Engineers in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions.

Key Responsibilities

  • Align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction.
  • Work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
  • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint.
  • Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.

Requirements

  • Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • Work experience: 4+ years of experience.
  • Experience working with large enterprise customers, including executive leadership.
  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • A track record of going above and beyond for your team and customers.
  • Ability to manage executive relationships and discussions (VP/CxO).
  • Must have exceptional English written and verbal communications skills, as well as organisational and teamwork skills, and the ability to act fast and responsibly.
  • Impeccable time management skills and an ability to self-direct.
  • Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace.
  • Willingness to learn new technologies and resolve complex technical issues.
  • Professional Level Dynatrace certification (or get certification within six months).
  • Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...).
  • Strong technical understanding and experience in SaaS industry.
  • Familiar with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS and Android Webkit. DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.CMDB/ITSM Technologies/platforms such as ServiceNow and BMC.
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative.
  • Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment.

About Dynatrace

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.


  • Mumbai, Maharashtra, India ASSPL - Maharashtra Full time

    Job Title: Senior Content StrategistAbout the Role:We are seeking a highly skilled Senior Content Strategist to join our team at ASSPL - Maharashtra. As a Senior Content Strategist, you will be responsible for developing and implementing content strategies that drive business growth and engagement.Key Responsibilities:- Develop and execute content strategies...


  • Mumbai, Maharashtra, India Apna Full time

    About the TeamApna's Enterprise business unit drives revenue, sales, and customer retention. It comprises three sub-units: Sales, Marketing, and Revenue Operations, which includes Customer Success Management. This cohesive team plays a vital role in maintaining the overall health of the job marketplace. By collaborating with brands, our team fosters a strong...


  • Navi Mumbai, Maharashtra, India Novo Tree Minds Full time

    Job Title: Senior Mobile Application StrategistJob Purpose: We are seeking a highly skilled Senior Mobile Application Strategist to join our team at Novo Tree Minds. The successful candidate will be responsible for developing and implementing mobile application strategies that drive business growth and improve customer engagement.Key Responsibilities:Develop...

  • Senior SEO Strategist

    16 hours ago


    Mumbai, Maharashtra, India Vertoz Full time

    Job Title: Senior SEO StrategistAbout the Role:We are seeking an experienced Senior SEO Strategist to lead our SEO efforts and drive organic growth. As a key member of our team, you will be responsible for developing and implementing comprehensive SEO strategies that align with our business goals.Key Responsibilities: Design and implement SEO strategies that...


  • Mumbai, Maharashtra, India Schbang Full time

    Job Title: Senior Social Media StrategistAt Schbang, we're seeking a highly skilled Senior Social Media Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and executing social media campaigns that drive engagement, increase brand awareness, and ultimately drive business results.Key...

  • Senior Director

    6 days ago


    Mumbai, Maharashtra, India Mindshare Full time

    Job Title: Senior Director - Digital Media StrategistMindshare, a global media agency network, is seeking a Senior Director - Digital Media Strategist to join our team. As a key member of our digital media team, you will be responsible for developing and executing integrated digital media strategies that drive business growth and customer engagement.About...


  • Mumbai, Maharashtra, India VML Full time

    Key ResponsibilitiesTranslate marketing strategies into actionable plans that drive business growth.Analyze market trends and competitor activity to identify opportunities for innovation and improvement.Key Skills and Competencies7-10 years of experience in the Advertising industry with a strong background in digital marketing.Ability to develop and execute...


  • Mumbai, Maharashtra, India SmasHR Global Full time

    Job Title: Senior Financial StrategistAt SmasHR Global, we are seeking a highly skilled Senior Financial Strategist to join our team. As a key member of our finance department, you will be responsible for developing and executing financial strategies aligned with our company goals.Key Responsibilities: Develop and execute financial strategies aligned with...


  • Mumbai, Maharashtra, India Tata CLiQ Full time

    Job Title: Customer Experience StrategistAbout the Role:Tata CLiQ is a leading e-commerce platform that offers a unique omnichannel marketplace model. We are seeking a Customer Experience Strategist to join our Customer Experience (CX) Team. The CX Team is responsible for planning and directing our customer service strategy to deliver exceptional customer...


  • Mumbai, Maharashtra, India Havas Life Sorento Pvt. Ltd. Full time

    About the RoleWe are seeking a highly skilled Senior Brand Strategist to join our team at Havas Life Sorento Pvt. Ltd. As a key member of our creative team, you will be responsible for developing and executing innovative brand strategies that drive business growth and customer engagement.Key ResponsibilitiesDevelop and implement comprehensive brand...


  • Mumbai, Maharashtra, India Forbes Advisor Full time

    Job Title: Senior Content StrategistJob Summary:We are seeking a highly skilled Senior Content Strategist to join our team at Forbes Advisor. As a key member of our content operations team, you will be responsible for developing and implementing a comprehensive content strategy that drives engagement and revenue growth.Key Responsibilities:Develop and...

  • Senior SEO Strategist

    17 hours ago


    Mumbai, Maharashtra, India Upstox Full time

    Job Title: Senior SEO StrategistJob Summary: We are seeking a highly skilled Senior SEO Strategist to join our team at Upstox. As a key member of our digital marketing team, you will be responsible for driving organic traffic growth and developing effective SEO strategies to improve our online presence.Responsibilities:* Develop and implement comprehensive...


  • Mumbai, Maharashtra, India VDA Infosolutions Full time

    Key ResponsibilitiesAs a Senior Sales Strategist at VDA Infosolutions, you will be responsible for developing and executing strategic sales plans to drive business growth and revenue expansion. Your primary focus will be on managing key customer relationships, identifying new business opportunities, and delivering exceptional customer experiences.Key...


  • Mumbai, Maharashtra, India Tata CLiQ Full time

    Job Title: Customer Experience StrategistAt Tata CLiQ, we are committed to delivering exceptional customer experiences across all our touchpoints. As a Customer Experience Strategist, you will play a key role in shaping our customer service strategy and ensuring that our customers receive the best possible experience.Key Responsibilities: Collaborate with...


  • Mumbai, Maharashtra, India Only Much Louder Full time

    About the RoleWe are seeking a highly skilled Senior Content Strategist to join our team at Only Much Louder. As a key member of our content division, you will be responsible for developing and executing innovative content campaigns that drive engagement and resonance with our target audience.Key Responsibilities:Develop and execute content strategies that...


  • Mumbai, Maharashtra, India MProfit Full time

    Job Title: Senior Customer Success ExecutiveMProfit is a rapidly growing fintech company that empowers Indians to have clear visibility into their investments. We provide wealth-tech solutions to Indian investors and wealth professionals. As a Senior Customer Success Executive, you will be a crucial part of our mission to ensure all our customers' success...


  • Mumbai, Maharashtra, India Dynatrace Full time

    Job Title: Senior Customer Success EngineerAt Dynatrace, we're looking for a highly skilled and experienced Senior Customer Success Engineer to join our team. As a key member of our account team, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers.Key...


  • Mumbai, Maharashtra, India Onfido Services India Private Limited (IND) Full time

    Job Title: Senior Customer Success AdvocateAt Onfido Services India Private Limited (IND), we're seeking a dynamic Senior Customer Success Advocate to join our team. As a key member of our customer success team, you will play a crucial role in driving customer value realization and growth.Responsibilities:Deliver virtual expert coaching engagements to...


  • Mumbai, Maharashtra, India Dynatrace Full time

    Job DescriptionAs a Senior Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining strategic relationships with our largest and most complex customers. Your expertise will be sought after by executive leadership to ensure the successful deployment and adoption of our products. You will be a trusted advisor, guiding...

  • Brand Strategist

    6 days ago


    Mumbai, Maharashtra, India Alchemy Group Full time

    Job Title: Brand StrategistWe are seeking a highly skilled Brand Strategist to join our team at Alchemy Group. As a Brand Strategist, you will be responsible for developing and executing innovative marketing strategies that drive business growth and brand awareness.Key Responsibilities:Develop and execute marketing strategies that align with business...