Customer Success Strategist

1 month ago


Mumbai, Maharashtra, India Apna Full time
About the Team

Apna's Enterprise business unit drives revenue, sales, and customer retention. It comprises three sub-units: Sales, Marketing, and Revenue Operations, which includes Customer Success Management. This cohesive team plays a vital role in maintaining the overall health of the job marketplace. By collaborating with brands, our team fosters a strong network effect, enhancing candidate retention and attracting a larger pool of qualified individuals. We work closely with new clients and handle substantial projects, offering strategic guidance for growth and enabling our product team to devise innovative solutions.

About the Role

We seek a Customer Success Manager to provide support, nurture relationships, and expand business with key accounts.

Responsibilities

  • Own Net Revenue Retention (NRR) for respective orgs
    • Drive usage by building meaningful connections with clients, utilizing root cause analysis to identify gaps in the hiring funnel, and providing valuable insights to the product team.
    • Focus on existing accounts with a client-centric retention strategy, identifying the perfect hiring requirements across multiple products and pitching the right product for maximum value.
    • Customize training modules for existing clients while maintaining strong relationships.
    • Identify and analyze clients' requirements, proposing tailored solutions for talent acquisition and branding needs.
    • Engage with senior management in client organizations and present Apna's products and services.
  • Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
    • Sales Analysis, Usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
    • Manage complex sales situations & acquire clients based on - value based selling.
  • Following the complete sales cycle and ensuring payment collection.
  • Closely monitoring of competitor activities and assisting in planning counter strategies.

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