Customer Success Strategist

3 weeks ago


Mumbai, Maharashtra, India UpGuard Full time

About this role

We are seeking a highly motivated and experienced Customer Success Manager to join our growing team at UpGuard. As a Customer Success Manager, you will be responsible for onboarding and enabling our customers to optimize their usage and integration with our platform to achieve their technical and business goals.

Responsibilities

  • Understand your customer's business in-depth, identify gaps, and provide best practice recommendations, resources, and customer-specific training
  • Proactively engage customers to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey
  • Translate your customers' requirements by understanding their risk management frameworks and offer tailored solutions on how best they can utilize UpGuard
  • Proactively monitor security ratings and metrics health score, usage, and address potential risks and improvement areas
  • Advocate for the customer by providing updates to internal teams on customer perspectives, risks, strategic insights, and issue resolution activities
  • Collaborate with internal teams to identify opportunities for upselling or cross-selling additional products and services to our customers

Requirements

  • Degree in computer science, information technology, or a related field
  • 2+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry
  • Experience working within the Cyber Security industry or working as a technical infrastructure support engineer
  • Strong understanding of cybersecurity concepts, technologies, and best practices
  • Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts
  • Exceptional command of the English language, both in written and spoken communication
  • Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
  • Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
  • Experience with tools like ChurnZero, CRMs Hubspot), Gong, and collaboration tools such as Asana, Notion, and Slack

What we offer

  • 100% Remote Opportunity
  • Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily
  • Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation
  • We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being
  • Generous reward: We offer a competitive salary + equity
  • Great perks: You won't find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more

About UpGuard

UpGuard is a Certified Great Place to Work in the US, Australia, UK, and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work. Apply now to find out why.

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.


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