Customer Success Professional

3 weeks ago


Mumbai, Maharashtra, India Zeca Tech Full time
Customer Success Executive Role

Zeca Tech is seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.

Key Responsibilities:
  • Build and Maintain Relationships: Foster strong relationships with customers to understand their needs and objectives.
  • Drive Product Adoption: Proactively engage with customers to drive product adoption and usage.
  • Identify and Address Issues: Proactively identify and address customer issues or concerns to ensure satisfaction.
  • Collaborate Cross-Functionally: Collaborate with internal teams to advocate for customer needs and escalate issues when necessary.
  • Analyze Customer Data: Analyze customer data and trends to provide insights and recommendations for improvement.
  • Lead Customer Success Reviews: Lead customer success review meetings to track progress and discuss opportunities for enhancement.
  • Contribute to Process Development: Contribute to the development of customer success processes and best practices.
  • Prepare and Present Reports: Prepare and present reports on customer success metrics and initiatives.
  • Stay Up-to-Date: Stay up-to-date with industry trends and best practices in customer success.
Required Qualifications:
  • Bachelor's Degree: Bachelor's degree in Business, Marketing, or a related field.
  • Proven Experience: Proven experience in a customer-facing role such as customer success account management or sales.
  • Strong Understanding: Strong understanding of customer success principles and practices.
  • Excellent Communication: Excellent communication and interpersonal skills.
  • Ability to Manage: Ability to effectively manage and prioritize multiple tasks.
  • Proficiency in CRM: Proficiency in CRM software and MS Office.
  • Analytical Mindset: Analytical mindset with the ability to interpret data and trends.
  • Problem-Solving Skills: Problem-solving skills and a proactive approach to addressing customer needs.
  • Collaboration: Ability to work collaboratively with internal teams to achieve customer success.
  • Presentation Skills: Experience in presenting to and engaging with clients.
  • Customer Satisfaction: Proven track record of meeting and exceeding customer satisfaction goals.
  • Flexibility: Flexibility and adaptability in a fast-paced and evolving environment.
  • SaaS Experience: Understanding of SaaS and subscription-based business models (preferred).
  • Certification: Certification in Customer Success or a related field (preferred).
  • Language Skills: Fluency in additional languages (preferred).

accountmanagement,customer,presentation,client engagement,customerrelationship management,ms office,crmsoftware,collaboration,analytical mindset,customersuccess,sales,communication,interpersonal skills,customersatisfaction,problem-solving,meeting and exceeding customersatisfaction goals



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