Customer Success Professional
3 weeks ago
Zeca Tech is seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.
Key Responsibilities:- Build and Maintain Relationships: Foster strong relationships with customers to understand their needs and objectives.
- Drive Product Adoption: Proactively engage with customers to drive product adoption and usage.
- Identify and Address Issues: Proactively identify and address customer issues or concerns to ensure satisfaction.
- Collaborate Cross-Functionally: Collaborate with internal teams to advocate for customer needs and escalate issues when necessary.
- Analyze Customer Data: Analyze customer data and trends to provide insights and recommendations for improvement.
- Lead Customer Success Reviews: Lead customer success review meetings to track progress and discuss opportunities for enhancement.
- Contribute to Process Development: Contribute to the development of customer success processes and best practices.
- Prepare and Present Reports: Prepare and present reports on customer success metrics and initiatives.
- Stay Up-to-Date: Stay up-to-date with industry trends and best practices in customer success.
- Bachelor's Degree: Bachelor's degree in Business, Marketing, or a related field.
- Proven Experience: Proven experience in a customer-facing role such as customer success account management or sales.
- Strong Understanding: Strong understanding of customer success principles and practices.
- Excellent Communication: Excellent communication and interpersonal skills.
- Ability to Manage: Ability to effectively manage and prioritize multiple tasks.
- Proficiency in CRM: Proficiency in CRM software and MS Office.
- Analytical Mindset: Analytical mindset with the ability to interpret data and trends.
- Problem-Solving Skills: Problem-solving skills and a proactive approach to addressing customer needs.
- Collaboration: Ability to work collaboratively with internal teams to achieve customer success.
- Presentation Skills: Experience in presenting to and engaging with clients.
- Customer Satisfaction: Proven track record of meeting and exceeding customer satisfaction goals.
- Flexibility: Flexibility and adaptability in a fast-paced and evolving environment.
- SaaS Experience: Understanding of SaaS and subscription-based business models (preferred).
- Certification: Certification in Customer Success or a related field (preferred).
- Language Skills: Fluency in additional languages (preferred).
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Customer Success Professional
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Mumbai, Maharashtra, India Zeca Tech Full time{"Key Responsibilities:": "Key Responsibilities:Build and maintain strong relationships with customers to understand their needs and objectivesDrive product adoption and usage through proactive engagement and trainingProactively identify and address customer issues or concerns to ensure satisfactionCollaborate cross-functionally to advocate for customer...
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