Customer Success Renewal Professional

2 days ago


Mumbai, Maharashtra, India SAS Full time

We are a leader in data and AI, inspiring customers worldwide to transform data into intelligence.

About the Job

The Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support our customer retention and renewal strategy. This role involves owning and managing a portfolio of renewal contracts in an assigned territory, building partnerships with internal stakeholders, and securing every renewal.

Key Responsibilities
  • Own, drive, and manage the renewals process in collaboration with the account team.
  • Identify customer requirements, uncover roadblocks, and execute all renewal back-end work in a timely manner for the assigned customer base.
  • Collaborate with cross-functional teams to develop a clear renewal strategy for each customer based on data-driven decisions.
  • Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.
Requirements
  • Full proficiency in Japanese language.
  • Business level proficiency in English language.
  • Good organizational, customer management, and excellent time management skills.
  • Ability to work in a fast-paced, high-volume sales environment.
  • Strong process management, attention to details, and adherence to policy.
  • You're curious, passionate, authentic, and accountable.
About Us

We're a debt-free multi-billion-dollar organization on our path to IPO-readiness. We offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience.

Estimated salary: $120,000 - $180,000 per annum, depending on location and experience.



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