Customer Success Renewal Professional
2 days ago
We are a leader in data and AI, inspiring customers worldwide to transform data into intelligence.
About the JobThe Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support our customer retention and renewal strategy. This role involves owning and managing a portfolio of renewal contracts in an assigned territory, building partnerships with internal stakeholders, and securing every renewal.
Key Responsibilities- Own, drive, and manage the renewals process in collaboration with the account team.
- Identify customer requirements, uncover roadblocks, and execute all renewal back-end work in a timely manner for the assigned customer base.
- Collaborate with cross-functional teams to develop a clear renewal strategy for each customer based on data-driven decisions.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.
- Full proficiency in Japanese language.
- Business level proficiency in English language.
- Good organizational, customer management, and excellent time management skills.
- Ability to work in a fast-paced, high-volume sales environment.
- Strong process management, attention to details, and adherence to policy.
- You're curious, passionate, authentic, and accountable.
We're a debt-free multi-billion-dollar organization on our path to IPO-readiness. We offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience.
Estimated salary: $120,000 - $180,000 per annum, depending on location and experience.
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Customer Success Renewal Specialist
3 weeks ago
Mumbai, Maharashtra, India SAS Full timeAbout the RoleThe Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support the company's customer retention and renewal strategy. This role will be responsible for owning and managing a portfolio of renewal contracts in an assigned territory and collaborating with internal stakeholders to secure every renewal.Key...
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Customer Success Renewal Specialist
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Mumbai, Maharashtra, India SAS Full timeAbout the RoleThe Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support the company's customer retention and renewal strategy. This role will involve owning and managing a portfolio of renewal contracts in an assigned territory and collaborating with internal stakeholders to secure every renewal.Key...
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Associate Customer Success Renewal Specialist
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Mumbai, Maharashtra, India SAS Full timeAbout the Job: The Customer Success team at SAS is looking for an Associate Customer Success Renewal Specialist to play a key role in supporting the company's customer retention and renewal strategy. Key Responsibilities:Own and manage a portfolio of renewal contracts in an assigned territory.Collaborate with internal stakeholders, such as Sales and Customer...
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Mumbai, Maharashtra, India SAS Full timeAbout SASWe're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness.The Customer Success team is looking for an Associate Customer Success Renewal Specialist to support SAS's customer retention and renewal strategy.You will be owning...
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