Customer Success Director

3 weeks ago


Mumbai, Maharashtra, India Cisco Full time

Transform customer outcomes with Cisco


About the Role:


We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, your focus will be on value creation for customers across the whole portfolio of products, software, and services.


Responsibilities:



  • Drive software utilization and value realization to lead customer renewals and business growth
  • Proactively handle renewal risks, demonstrate insights to increase customer retention, and facilitate workshops to review adoption progress and ensure successful onboarding
  • Build positive relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and improvements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends
  • Offer authority mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies

Requirements:



  • 7+ years experience in the technology industry
  • Understanding of IT/Infrastructure & Software
  • Confirmed ability to drive continuous software value through use cases
  • Strategic planning in a related function with direct customer advocacy and engagement in post-sales or professional services function
  • You excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment

Why Cisco?


Cisco's Customer Experience (CX) team is at the forefront of innovation, prioritizing simplicity, customer centricity, and growth. Together, we'll set new industry standards and redefine the future of customer experience.


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