Senior Manager of Technical Customer Success
7 days ago
Ardoq, a fast-growing SaaS company, seeks a seasoned Director of Customer Success to lead its global technical Customer Success Management team. The ideal candidate will drive meaningful product adoption, mitigate risks, and provide proactive support to a diverse customer base.
Key responsibilities include:
- Leading a global team of technical Customer Success Managers, promoting a culture of collaboration, learning, and operational excellence.
- Educating the team on customer success best practices, including onboarding, success monitoring health / risk, and driving adoption through proactive engagements.
- Participating in customer engagements and serving as an escalation point for customer issues, driving swift resolution and maintaining strong customer relationships.
- Providing expertise in Ardoq's platform capabilities, ensuring CSM teams are well-equipped to deliver technical guidance.
Requirements:
- 10+ years of experience in customer success management, technical account management, or a related field, with at least 5 years in a leadership role.
- Experience managing global teams and working with enterprise customers in the technology or software industry.
- People management skills, with experience building and scaling teams.
- Solid technical experience in IT-related SaaS platforms, such as enterprise architecture, cloud management, FinOps, cybersecurity.
We offer a competitive salary ($170,000 - $198,000 gross per year) plus a commission structure, flexible working arrangements, comprehensive benefits, and an employee stock option program.
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