Associate Director
15 hours ago
Job Description
NielsenIQ is seeking a highly skilled Associate Director - Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer engagement and ensuring that our clients achieve their business objectives.
Key Responsibilities
- Develop and execute customer success plans to drive business growth and retention
- Build and maintain strong relationships with key customers and stakeholders
- Provide strategic insights and recommendations to customers to help them achieve their business goals
- Collaborate with cross-functional teams to identify and address customer needs and pain points
- Monitor and report on customer satisfaction and success metrics
Requirements
- 10-15 years of experience in customer-facing roles, preferably in the FMCG or retail industry
- Proven track record of driving customer success and growth
- Excellent communication and interpersonal skills
- Ability to analyze complex data and provide strategic insights
- Strong business acumen and understanding of customer needs
About NielsenIQ
NielsenIQ is a global leader in consumer intelligence and market research. We provide our clients with unparalleled insights and data to help them make informed business decisions. Our team is passionate about delivering exceptional customer experiences and driving business growth.
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