Customer Success Manager

4 weeks ago


Mumbai, Maharashtra, India Twixor Full time

Twixor is seeking a skilled Customer Success Manager to join our team. This role is responsible for establishing a trusted advisor relationship with customers and owning the value roadmap for their success.

Key responsibilities include setting the groundwork for customer success through onboarding, product implementations, and adoption plans. The ideal candidate will be the voice of the customer, providing continuous feedback and new feature requests to our product engineering and internal teams.

We are looking for a candidate with 3+ years of customer success experience in B2B enterprise software SaaS, a bachelor's degree or equivalent, and excellent communication skills. The ability to innovate, work with cross-functional teams, and understand customer success metrics is also essential.



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