Customer Success Manager

7 hours ago


Mumbai, Maharashtra, India Jio Haptik Full time

We are seeking a highly skilled Customer Success Manager to join our team at Haptik. As a key member of our Customer Success Team, you will be responsible for working closely with our enterprise clients to help them achieve their business goals.

This is a managerial role where you will deal directly with our valued clients, providing them with exceptional support and guidance to ensure their success with our conversational AI platform.

You will have the opportunity to work with a variety of clients from top corporates to fast-growing startups, each with unique needs and requirements. As a trusted business advisor, you will help them effectively leverage our chatbots to drive impact in mission-critical areas of their organization.

At Haptik, Customer Success sits at the nexus of sales, platform, UX, and product, helping to drive company growth and transforming the conversational AI landscape. As a Customer Success Manager, you will act as a consultative business partner to our largest customers, serving as a bridge between their needs and our product.

You will be actively tracking and driving ROI for the clients under your management, constantly thinking on doing things at scale. If you thrive on consulting closely with clients on their core business objectives and are looking for truly fascinating and inspiring work, then look no further.

Key Responsibilities:
  • Manage client relationships and expectations
  • Act as a business advisor to our clients, helping them achieve their business goals and success metrics
  • Track and drive ROI for clients under your management
  • Work closely with cross-functional teams, internal and external, to drive business growth
  • Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues
Requirements:
  • 5-6 years of experience in Account Management/Client handling Profiles
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Analytical and data-driven with the ability to deal with multiple stakeholders
  • Demonstration of good product and consumer thinking during his/her career
  • Hands-on and a quick learner, comfortable with learning new technology


  • Mumbai, Maharashtra, India Zeca Tech Full time

    Role Overview:As a Customer Success Executive at Zeca Tech, you will play a pivotal role in ensuring customer satisfaction, retention, and growth. You will serve as the primary point of contact for customers, providing support, guidance, and solutions to drive their success with our products or services.Key Responsibilities:Establish and maintain strong...


  • Mumbai, Maharashtra, India Zeca Tech Full time

    Job Summary:Zeca Tech is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction and retention through proactive engagement and support.Key Responsibilities:Build and Maintain Strong Relationships: Develop and maintain...


  • Mumbai, Maharashtra, India Zeca Tech Full time

    Job Title: Customer Success ExecutiveAt Zeca Tech, we are seeking a highly motivated and results-driven Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and Maintain Strong Relationships: Develop and...


  • Mumbai, Maharashtra, India Mercell Full time

    Customer Success ManagerAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make great deals easier and shape the future.Your MissionAs a Customer Success Manager at Mercell, you'll be part of our Customer Success...


  • Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Role:The Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves developing success plans, leading technical engagements, and collaborating with internal and external teams to remove technical, process, and program blockers.Key...


  • Mumbai, Maharashtra, India Edwizo Full time

    About the Role:We are seeking a skilled Customer Success Manager to join our team at Edwizo. As a key member of our CRM and customer success team, you will be responsible for driving customer engagement and retention through effective use of CRM tools and automation workflows.Key Responsibilities:CRM and Customer Success: Develop and implement CRM strategies...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    Unlock Business Success with Our Customer Success TeamWe're on the lookout for a dynamic individual to join our Customer Success Team at Jio Haptik. As a key member of our team, you'll work closely with clients to help them achieve their business goals and success metrics.Key Responsibilities:Act as a business advisor to our clients, working towards...


  • Mumbai, Maharashtra, India Edwizo Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Edwizo. As a key member of our CRM and customer engagement team, you will be responsible for driving customer success and growth through effective CRM tool utilization, data analysis, and strategic planning.Key Responsibilities:CRM and Customer Success: Develop and...


  • Mumbai, Maharashtra, India UpGuard Full time

    About UpGuardUpGuard is a leading provider of cybersecurity solutions, dedicated to protecting the world's data. Our mission is to empower organizations to find, acknowledge, and remediate cyber risk. With UpGuard, customers can leverage our security expertise and software to automate processes, monitor attack surfaces, and assess security infrastructure.Job...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Haptik, a leading Conversational Commerce company. As a key member of our team, you will be responsible for driving business growth and transforming the conversational AI landscape in the world.Key ResponsibilitiesAct as a trusted business advisor to our clients,...


  • Mumbai, Maharashtra, India Eazy ERP Technologies Pvt Ltd Full time

    About UsEazy ERP Technologies Pvt Ltd is a dynamic company that is looking for a Customer Success Manager to drive organic growth. If you have a passion for client interaction and satisfaction, we want you to join our team.Why Join UsIt's not just a job, it's an opportunity to lead our expansion. As a Customer Success Manager, you will be responsible for...


  • Mumbai, Maharashtra, India One Point Six Technologies Pvt Ltd Full time

    We are seeking a skilled Customer Success Manager to join our team at One Point Six Technologies Pvt Ltd. The ideal candidate will possess a strong drive for results and be able to maintain customer relationships, onboard and train users, and upsell to minimize churn.The Customer Success Manager will be responsible for analyzing customer data to improve...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    Unlock Business Potential with HaptikWe're on the lookout for a seasoned professional to join our Customer Success Team. As a key member of our team, you'll work closely with clients to help them achieve their business goals and drive success metrics.Key Responsibilities:Act as a trusted business advisor to clients, providing guidance on achieving their...


  • Mumbai, Maharashtra, India ekincare Full time

    About the Role:We are seeking a highly motivated and results-driven Customer Success Manager to join our team at ekincare. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring customer satisfaction.Key Responsibilities:Develop and manage...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Jio Haptik. As a key member of our organization, you will play a crucial role in driving company growth and transforming the conversational AI landscape.Key ResponsibilitiesAct as a trusted business advisor to our clients, helping them effectively leverage our chatbots...


  • Mumbai, Maharashtra, India Scatter Full time

    About the RoleScatter is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for strengthening relationships with our clients, ensuring a robust Net Promoter Score (NPS), and managing large-scale campaigns and projects using CRM systems.Key...


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Job DescriptionNielsenIQ is seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. In this role, you will be responsible for driving business growth and customer satisfaction by delivering exceptional customer experiences and developing strategic partnerships.Key Responsibilities:Develop and execute customer...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Jio Haptik. As a key member of our customer success team, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesAct as a trusted business advisor to our clients, helping them leverage our chatbots to drive impact in...


  • Mumbai, Maharashtra, India Recruitment Room Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Recruitment Room. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships with our clients, ensuring their needs are met and...


  • Mumbai, Maharashtra, India Scatter Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Scatter. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth.Key ResponsibilitiesStrengthen relationships...