Customer Success Manager

5 days ago


Mumbai, Maharashtra, India Edwizo Full time

About the Role:

We're looking for a skilled CRM & Customer Success professional to join our team at Edwizo. The ideal candidate will have experience in CRM, customer success, or engagement roles, preferably in subscription-based models or start-ups.

Key Responsibilities:

  • CRM & Customer Success: Develop and implement effective CRM strategies to drive customer success and engagement.
  • Technical Skills: Proficient in CRM tools and setting up automations/workflows to streamline processes.
  • Data-Driven: Analyze data to identify trends and develop actionable strategies to improve customer outcomes.
  • Communication: Create targeted messaging for customer segments through excellent verbal and written skills.
  • Problem-Solving: Adopt a customer-first approach with strong problem-solving abilities to resolve customer issues.
  • Collaboration: Work closely with cross-functional teams to achieve business objectives in a fast-paced environment.
  • Adaptability: Thrive in a start-up setting with a proactive mindset to drive growth and innovation.

Location: Malad West, Mumbai



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