Customer Success Manager for India Ads

7 days ago


Mumbai, Maharashtra, India Spotify Full time
About the Role

In this leadership position, you will oversee the India Customer Success Management team, working closely with the Regional Head of Customer Success Management, APAC.

Your responsibilities will include collaborating with Sales Directors, creating strategy, and driving execution for world-class customer service for top brands and agencies. You will directly manage a team of Customer Success Managers to drive revenue, and be an expert on all responsibilities, processes, and tools of the Customer Success Management role.

Key Responsibilities
  • Collaborate with Regional Head of Customer Success Management, APAC to shape and develop the India Customer Success Management team
  • Create strategy and drive execution for world-class customer service for top brands and agencies
  • Directly manage a team of Customer Success Managers to drive revenue
  • Be an expert on all responsibilities, processes, and tools of the Customer Success Management role

Requirements
  • Bachelor's degree or equivalent in Sales, Advertising, Marketing, or Business
  • Minimum 10+ years of Digital Advertising Customer Success Management experience, and 5+ years of management experience
  • Proven track record of success in digital media leadership and consulting
  • Strong agency and industry relationships, and deep understanding of the advertising landscape

About Spotify

Spotify is a fast-paced, high growth organization that is passionate about music and innovation. We are looking for a leader who is passionate about digital media, customer success, and team management. If you are a motivated, entrepreneurial, and energetic individual who is looking for a new challenge, we encourage you to apply for this role.

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