Customer Success Manager II
2 days ago
Aveva is a global leader in industrial software, providing cutting-edge solutions to thousands of enterprises worldwide.
We're seeking a driven and confident Customer Success Manager to join our team, working closely with key strategic accounts in India and driving product adoption to achieve business outcomes.
In this role, you will have the opportunity to make a significant impact for Aveva's customers, including Fortune 100 companies, while building upon your existing skillsets.
As a Customer Success Manager, you will be responsible for managing existing accounts, ensuring customer success and perceived value of Aveva's software set.
Key areas of focus include onboarding, deployment, adoption, and expansion, with a strong emphasis on building relationships and becoming a trusted advisor for our customers.
Responsibilities include:
- Establishing relationships with customers and educating them on Aveva resources and services
- Defining success plans and executing against them
- Understanding customer business and operations, and defining success plans
- Identifying new business opportunities and working with sales to generate revenue
- Providing guidance and mentoring to customers to ensure timely and positive outcomes
Requirements include:
- Strong communication and presentation skills
- Experience in effectively leading staff of different roles and levels
- Ability to travel globally to customer sites and Aveva offices
- Ability to work well with cross-functional and geographically distributed teams
- Strong multi-tasking ability with a keen sense of prioritization
- Strong relationship management and organizational skills
- Experience with project and program management methodology and techniques
Preferred qualifications include:
- 2-5 years of qualifying experience within the process manufacturing and/or services industry
- 2-5 years of Aveva software products working knowledge and/or similar products
- 3+ years of experience in a Customer Success Management role
Support and resources will be provided to ensure success in this role, including:
- A clear mandate and level of authority to make decisions in the best interest of the program
- The appropriate Aveva staff to successfully achieve program objectives
- Appropriate training plan and resources to effectively perform this role
- Guidance and mentoring from the leadership of the Aveva Customer Success organization
Measures of success will be based on customer satisfaction, customer success plan creation and execution, customer scorecard progress and rating, and other key performance indicators.
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Customer Success Manager II
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Customer Success Manager II
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