Strategic Customer Success Director

1 month ago


Mumbai, Maharashtra, India NielsenIQ Full time

Company Overview

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.

We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.

Our approach marries proprietary NielsenIQ data with other data sources to help customers around the world understand what's happening now, what's happening next, and how to best act on this knowledge.

We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.

Estimated Salary: $120,000 - $180,000 per year

Job Description

This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Customer requirements on business and insights.

The performance metrics for success of this role will be improvement in NPS Score.

Responsibilities:

  1. Manage day-to-day customer interactions, building engagement focused on value creation.
  2. Develop foundational relationships with key customers and stakeholders.
  3. Lead customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services.
  4. Capture, communicate, and bring forward recommendations from customer insights team and collaborate with internal teams to identify growth opportunities.
  5. Record and measure product adoption rate for assigned list of customers and strategize windows of opportunity with Sales team.

Requirements

- MBA (desirable) with 10-15 years' experience in FMCG / Service / Retail industry

- Strong Customer Focus and Proactiveness

- Excellent oral and written communication skills

- Ability to articulate thoughts and solutions and express to customer leadership

Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)


  • Mumbai, Maharashtra, India Strategic Resources Full time

    Company OverviewAt Strategic Resources, we are seeking an experienced Strategic Lending Business Director to lead our sales strategy for the lending business. With a focus on secured and unsecured loans, this role will be instrumental in driving revenue growth and aligning with market opportunities.Job DescriptionThe Strategic Lending Business Director will...


  • Mumbai, Maharashtra, India Energy Exemplar Full time

    About the Position:We are looking for a seasoned professional to fill the role of Customer Success Administration Director. The successful candidate will have 7+ years of experience in Sales Operations and Administration, with a proven track record of leading and building teams from the ground up.The ideal candidate will be responsible for leading the...


  • Mumbai, Maharashtra, India Strategic Resources Full time

    Job Description:The Strategic Sales Director will lead the development and execution of sales strategies for the lending business, encompassing both secured and unsecured loans. This role involves sales planning, forecasting, and analysis to optimize revenue growth and align with market opportunities.Key Responsibilities:Formulate comprehensive sales...


  • Mumbai, Maharashtra, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Title: Strategic Account DirectorAbout the Role:We are seeking an experienced Strategic Account Director to lead our efforts in driving business growth and development. The ideal candidate will have a strong track record of success in sales leadership, with a proven ability to build and maintain strategic relationships with key clients.Key...


  • Mumbai, Maharashtra, India FYI CREATIVE MARKETING Full time

    About FYI Creative Marketing">At FYI Creative Marketing, we are seeking a highly skilled Strategic Growth Director to lead our business development efforts. The ideal candidate will have a strong track record of driving growth and revenue expansion in the AEC industry.">Job Description">The Strategic Growth Director will be responsible for developing and...


  • Mumbai, Maharashtra, India Customer of Alp consulting Full time

    Job OverviewWe are seeking an accomplished Enterprise Sales Director to spearhead the development of strategic partnerships with large enterprises across various industries. This role is ideal for a results-driven professional with a strong background in enterprise sales, a proven track record of building long-term business relationships with senior...


  • Mumbai, Maharashtra, India Lighthouse Learning Group Full time

    Lighthouse Learning Group is a leading education company with a commitment to delivering the joy of learning to students in early childhood and K-12 segments. We are seeking an experienced Strategic Consumer Insights Director to join our team.As a Strategic Consumer Insights Director, you will play a crucial role in developing and executing successful...


  • Mumbai, Maharashtra, India Talent Integrators Full time

    At Talent Integrators, we are seeking a highly skilled Strategic AI Program Director to lead and manage AI-driven programs from conception to execution. Our ideal candidate will have 5-8 years of program management experience, with a focus on AI or emerging technologies. The estimated salary for this role is $140,000 - $200,000 per year.Job Description:The...


  • Mumbai, Maharashtra, India Discoveries Quintessential Full time

    Job Title: Strategic Partnership DirectorThe Discoveries Quintessential team is seeking an experienced Strategic Partnership Director to join our dynamic organization. This role will be responsible for building and maintaining relationships with merchant partners, understanding their business needs, and ensuring long-term collaboration.Key Responsibilities:-...


  • Mumbai, Maharashtra, India Vahura Full time

    Vahura is looking to hire a Strategic Legal Director. As a key member of our team, you will have the opportunity to work on high-profile commercial transactions and general corporate advisory.Company OverviewVahura is a leading platform for legal talent. We are committed to providing exceptional legal services to our clients and fostering a collaborative...


  • Mumbai, Maharashtra, India Zone IT Solutions Full time

    We are seeking a highly skilled and experienced Strategic Operations Director to lead our operations team at Zone IT Solutions.About the RoleThis is an exciting opportunity for a seasoned professional to join our team and play a key role in driving business growth and efficiency. As Strategic Operations Director, you will be responsible for overseeing all...


  • Mumbai, Maharashtra, India Integrated Personnel Services Limited Full time

    We are seeking a highly skilled and experienced Strategic Operations Director to join our team at Integrated Personnel Services Limited. The successful candidate will be responsible for leading the company's operations and driving business growth.About UsIntegrated Personnel Services Limited is a leading provider of personnel services, committed to...


  • Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    At Cloud Counselage Pvt Ltd, we are seeking a highly skilled Strategic Growth Director to lead our organization's long-term vision and strategic direction.About the Role:The Strategic Growth Director will be a key architect of our organization's growth strategy, providing strategic leadership, guidance, and direction to senior management and cross-functional...


  • Mumbai, Maharashtra, India Orange Business Services Full time

    Job SummaryWe are seeking an experienced Strategic Program Director to join our team at Orange Business Services. This is a regular full-time position.About the RoleThe Strategic Program Director will be responsible for leading and managing programs across the Orange Business Campus group. The ideal candidate will have a strong understanding of...


  • Mumbai, Maharashtra, India Tech Army, LLC Full time

    We are seeking a highly skilled Strategic Growth Director to join our USA team and play a pivotal role in driving our growth through exceptional business development processes. The ideal candidate will be responsible for acquiring and developing trusted relationships with a portfolio of U.S. clients, analyzing market trends, and aligning them with Tech...


  • Mumbai, Maharashtra, India NielsenIQ Full time

    Job OverviewWe are seeking an experienced Customer Success Director to lead our India Brand and Media operations. This strategic leadership role is responsible for driving customer success, delivering high-quality services, and maintaining operational efficiency.Key ResponsibilitiesTeam LeadershipManage a team of customer success professionals to deliver...


  • Mumbai, Maharashtra, India Millennium Aero Dynamics Pvt Ltd Full time

    **Job Title:** HR Strategic Director**Company Overview:As a leading aerospace company, we're always looking for innovative ways to improve our operations and attract top talent. That's why we're seeking an experienced HR Strategic Director to join our team.Talent Acquisition and Management:The ideal candidate will lead the recruitment and selection process,...


  • Mumbai, Maharashtra, India Samhita Social Ventures Full time

    Job Summary:We are seeking an experienced Strategic Director of Financial Inclusion to lead our initiatives in enhancing access to financial resources for participants. The successful candidate will develop strategies, manage partnerships, and oversee programs aimed at improving financial inclusion and literacy.


  • Mumbai, Maharashtra, India Nexdigm Full time

    About the Job:We are looking for a highly motivated and experienced Strategic Sales Director to join our team at Nexdigm. The successful candidate will be responsible for developing and executing sales strategies, identifying new business opportunities, and driving revenue growth.Key Responsibilities:Develop and execute sales strategies to drive revenue...


  • Mumbai, Maharashtra, India XHire Full time

    About the RoleX Hire is seeking an accomplished Strategic Business Director to drive growth and innovation across our internal solutions. As a key member of our leadership team, you will provide strategic direction, lead cross-functional teams, and ensure successful implementation of product initiatives.Key Responsibilities:Develop and execute strategic...