Strategic Customer Success Director
1 month ago
Company Overview
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Our approach marries proprietary NielsenIQ data with other data sources to help customers around the world understand what's happening now, what's happening next, and how to best act on this knowledge.
We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
Estimated Salary: $120,000 - $180,000 per year
Job Description
This role serves as a bridge between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Customer requirements on business and insights.
The performance metrics for success of this role will be improvement in NPS Score.
Responsibilities:
- Manage day-to-day customer interactions, building engagement focused on value creation.
- Develop foundational relationships with key customers and stakeholders.
- Lead customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services.
- Capture, communicate, and bring forward recommendations from customer insights team and collaborate with internal teams to identify growth opportunities.
- Record and measure product adoption rate for assigned list of customers and strategize windows of opportunity with Sales team.
Requirements
- MBA (desirable) with 10-15 years' experience in FMCG / Service / Retail industry
- Strong Customer Focus and Proactiveness
- Excellent oral and written communication skills
- Ability to articulate thoughts and solutions and express to customer leadership
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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