Renewal Portfolio Manager

4 weeks ago


Mumbai, Maharashtra, India Onfido Services India Private Limited (IND) Full time

About the Role:

We are seeking a highly skilled Renewal Portfolio Manager to join our team at Onfido Services India Private Limited (IND). As a key member of our Customer Success organization, you will be responsible for managing a large portfolio of renewals across regions and ensuring successful, on-time execution of renewals processes and contract execution.

Key Responsibilities:

  • Plan, drive, and lead all commercial aspects associated with customer renewals and bring renewals to a close
  • Closely partner with Customer Success, Sales, and/or other internal teams to ensure a successful renewal cycle for Onfido customers
  • Engage directly with customers and manage a portfolio of renewals to ensure successful, on-time execution
  • Negotiate and administer renewal contracts (in partnership with legal, finance, and deal desk) that align to customer goals
  • Be accountable for all internal or external inquiries pertaining to a customer renewal, including the ability to interpret and re-state contractual obligations
  • Maintain and report an accurate rolling 180-day forecast of renewals within the scaled segment, while meeting or exceeding renewal quota and other KPI's
  • Manage renewal opportunities and uphold current and accurate documentation in Salesforce CRM
  • Cultivate customer retention by applying the Onfido renewal engagement playbook to yield optimal outcomes for customers and Onfido

Requirements:

  • 2+ years of renewals management, sales, customer success, or Contract management experience; preferably within an Enterprise SaaS organization
  • Solid understanding of Enterprise SaaS applications, or Enterprise Technology Services
  • Consistent track record of quota attainment, and achievement of personal and team goals
  • Proven success in owning and developing manual and automated processes and frameworks in a fast-paced environment
  • Ability to organize, prioritize, complete activities, and meet deadlines daily in a fast-paced global environment
  • Strong oral and written English communication skills

About Onfido:

Onfido is an EEO/AA/Disabled/Veterans Employer and values diversity and inclusion. We strive to provide an accessible experience for candidates of all abilities.



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