Renewal Portfolio Manager
3 days ago
About This Role:
We are seeking a skilled Renewal Portfolio Manager to join our Scaled Renewals Group. As a key member of the Customer Success organization, you will play a critical role in driving commercial success and ensuring the smooth execution of renewals processes.
Key Responsibilities:
- Plan, drive, and lead all commercial aspects associated with customer renewals and bring renewals to a close.
- Closely partner with Customer Success, Sales, and/or other internal teams to ensure a successful renewal cycle for Onfido customers.
- Engage directly with customers and manage a portfolio of renewals to ensure successful, on-time execution.
- Negotiate and administer renewal contracts (in partnership with legal, finance, and deal desk) that align to customer goals.
- Be accountable for all internal or external inquiries pertaining to a customer renewal, including the ability to interpret and re-state contractual obligations.
- Maintain and report an accurate rolling 180-day forecast of renewals within the scaled segment, while meeting or exceeding renewal quota and other KPI's.
- Manage renewal opportunities and uphold current and accurate documentation in Salesforce CRM.
- Cultivate customer retention by applying the Onfido renewal engagement playbook to yield optimal outcomes for customers and Onfido.
Requirements:
- 2+ years of renewals management, sales, customer success, or Contract management experience; preferably within an Enterprise SaaS organization.
- Solid understanding of Enterprise SaaS applications, or Enterprise Technology Services.
- Consistent track record of quota attainment, and achievement of personal and team goals.
- Proven success in owning and developing manual and automated processes and frameworks in a fast-paced environment.
- Ability to organize, prioritize, complete activities, and meet deadlines daily in a fast-paced global environment.
- Strong oral and written English communication skills.
About Onfido:
Onfido Services India Private Limited (IND) relies on curious, dedicated, and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world. Onfido's technologies and expertise help government agencies, enterprises, and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers. We believe securing identities is most effective when we value all identities and are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.
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