Associate Customer Success Renewal Specialist

4 days ago


Mumbai, Maharashtra, India SAS Full time

About the Role

The Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support the company's customer retention and renewal strategy. As a key member of the team, you will be responsible for owning and managing a portfolio of renewal contracts in an assigned territory and collaborating with internal stakeholders to secure every renewal.

Key Responsibilities

  • Own, drive, and manage the renewals process in collaboration with the account team.
  • Identify customer requirements, uncover roadblocks, and ensure successful and on-time renewals for the account prior to the contract end date.
  • Collaborate with cross-functional teams to develop a clear renewal strategy for each customer based on data-driven decisions.
  • Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.

Requirements

  • Full proficiency in Japanese language.
  • Business-level proficiency in English language.
  • Good organizational, customer management, and excellent time management skills.
  • Ability to work in a fast-paced, high-volume sales environment.
  • Strong process management, attention to details, and adherence to policy.

Nice to Have

  • Experience in a Customer Success, Consulting, or Commercial department within a tech company.
  • Understanding of SaaS/subscription-based renewals models, application, and sales techniques.


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