Associate Customer Success Renewal Specialist
4 days ago
About the Role
The Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support the company's customer retention and renewal strategy. As a key member of the team, you will be responsible for owning and managing a portfolio of renewal contracts in an assigned territory and collaborating with internal stakeholders to secure every renewal.
Key Responsibilities
- Own, drive, and manage the renewals process in collaboration with the account team.
- Identify customer requirements, uncover roadblocks, and ensure successful and on-time renewals for the account prior to the contract end date.
- Collaborate with cross-functional teams to develop a clear renewal strategy for each customer based on data-driven decisions.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.
Requirements
- Full proficiency in Japanese language.
- Business-level proficiency in English language.
- Good organizational, customer management, and excellent time management skills.
- Ability to work in a fast-paced, high-volume sales environment.
- Strong process management, attention to details, and adherence to policy.
Nice to Have
- Experience in a Customer Success, Consulting, or Commercial department within a tech company.
- Understanding of SaaS/subscription-based renewals models, application, and sales techniques.
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Mumbai, Maharashtra, India SAS Full timeAbout SASWe're a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers.Our debt-free, multi-billion-dollar organization is on its path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.About the JobThe Customer Success team is seeking an...
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