Sales Renewals Manager
6 days ago
We are seeking a highly skilled and experienced Renewals Manager to join our Scaled Renewals Group. As a key member of the Customer Success organization, you will play a critical role in shaping our processes and developing retention initiatives in a highly visible and global segment.
Key Responsibilities- Plan, drive, and lead all commercial aspects associated with customer renewals and bring renewals to a close.
- Closely partner with Customer Success, Sales, and/or other internal teams to ensure a successful renewal cycle for Onfido customers.
- Engage directly with customers and manage a portfolio of renewals to ensure successful, on-time execution.
- Negotiate and administer renewal contracts (in partnership with legal, finance, and deal desk) that align to customer goals.
- Be accountable for all internal or external inquiries pertaining to a customer renewal, including the ability to interpret and re-state contractual obligations.
- Maintain and report an accurate rolling 180-day forecast of renewals within the scaled segment, while meeting or exceeding renewal quota and other KPI's.
- Manage renewal opportunities and uphold current and accurate documentation in Salesforce CRM.
- Cultivate customer retention by applying the Onfido renewal engagement playbook to yield optimal outcomes for customers and Onfido.
- 2+ years of renewals management, sales, customer success, or Contract management experience; preferably within an Enterprise SaaS organization.
- Solid understanding of Enterprise SaaS applications, or Enterprise Technology Services.
- Consistent track record of quota attainment, and achievement of personal and team goals.
- Proven success in owning and developing manual and automated processes and frameworks in a fast-paced environment.
- Ability to organize, prioritize, complete activities, and meet deadlines daily in a fast-paced global environment.
- Strong oral and written English communication skills.
Onfido is a leading provider of identity verification and authentication solutions. We are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
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