Customer Success Renewal Specialist
4 weeks ago
About the Role
The Customer Success team at SAS is seeking an Associate Customer Success Renewal Specialist to support the company's customer retention and renewal strategy. This role will involve owning and managing a portfolio of renewal contracts in an assigned territory and collaborating with internal stakeholders to secure every renewal.
Key Responsibilities
- Own, drive, and manage the renewals process in collaboration with the account team.
- Identify customer requirements, uncover roadblocks, and execute all renewal back-end work in a timely manner for the assigned customer base.
- Collaborate with cross-functional teams to develop a clear renewal strategy for each customer based on data-driven decisions.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.
Requirements
- Full proficiency in Japanese language.
- Business-level proficiency in English language.
- Good organizational, customer management, and excellent time management skills.
- Ability to work in a fast-paced, high-volume sales environment.
- Strong process management, attention to details, and adherence to policy.
Nice to Have
- Experience in a Customer Success, Consulting, or Commercial department within a tech company.
- Understanding of SaaS/subscription-based renewals models, application, and sales techniques.
About SAS
SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.
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