Renewal Operations Specialist
2 weeks ago
At Yati Resource Private Limited, we are seeking a highly skilled Renewal Operations Specialist to join our team. As a Renewal Operations Specialist, you will be responsible for providing administrative support for EPRO/RPRO Back office Work and participating in Pre Sales and Post Sales activities, including retention of customers.
Key Responsibilities:
- Manage multiple responsibilities such as Customer retention, Renewals of Enterprise customer, Sales Operations and Customer Relationship Management
- Anticipate Customer issues, Co ordinate with Support team for timely resolution and ensure maximum retention by managing strong relationship.
- Follow up on Pre Sales requirement and provide regular updates including administrative support to the Enterprise customers
- Compile data and prepare reports including complex documents / graphics as required
- Establish and maintain positive communication links with the Enterprise Customers
- Implement and consistently improve operational practices and procedures assigned
- Facilitate the Order Processing and approval of Purchase Orders
- Ensure Purchase Order records are kept in accordance with company policies and standard practices
- Ensure immediate Business Partner Commission claims processing and cheque are processed & released in a timely manner
Requirements:
- Bachelors degree in any stream
- At least 5yrs experience of Pre-Sales & Customer Support specific to web technologies
- Excellent oral, written and interpersonal communication skills;
- Proficiency in MS Office, especially Excel and PowerPoint
- Demonstrated ability to work as an effective team member
- Ability to determine appropriate priorities and be self-directed
- Demonstrated ability to maintain a fast work pace, managing multiple priorities simultaneously often under pressure while maintaining a positive attitude.
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