Associate Customer Success Renewal Specialist

2 weeks ago


Mumbai, Maharashtra, India SAS Full time
About the Job:

The Customer Success team at SAS is looking for an Associate Customer Success Renewal Specialist to play a key role in supporting the company's customer retention and renewal strategy.

Key Responsibilities:
  • Own and manage a portfolio of renewal contracts in an assigned territory.
  • Collaborate with internal stakeholders, such as Sales and Customer Success Managers, to secure every renewal.
  • Identify customer requirements and uncover roadblocks to ensure successful and on-time renewals.
  • Develop a clear renewal strategy for each customer based on data-driven decisions.

Requirements:
  • Full proficiency in Japanese language.
  • Business-level proficiency in English language.
  • Good organizational and customer management skills.
  • Ability to work in a fast-paced, high-volume sales environment.
  • Strong process management and attention to detail.

Nice to Have:
  • Experience in a Customer Success, Consulting, or Commercial department within a tech company.
  • Understanding of SaaS/subscription-based renewals models, application, and sales techniques.


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