Customer Success Specialist

4 weeks ago


Mumbai, Maharashtra, India SAP Full time

About the Role

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at SAP. As a Customer Success Specialist, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Key Responsibilities

  • Work directly with customers to understand their business needs and provide tailored solutions to meet those needs.
  • Develop and maintain strong relationships with customers to ensure their continued satisfaction and success with our solutions.
  • Collaborate with cross-functional teams to identify and address customer pain points and develop solutions to meet their evolving needs.
  • Provide training and support to customers to ensure they are getting the most out of our solutions.
  • Monitor customer health and identify opportunities to upsell and cross-sell our solutions.

Requirements

  • 2-3 years of experience in a customer-facing role, preferably in a consulting, sales, or account management capacity.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • Proficiency in English and local language, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong business acumen, with a deep understanding of business processes and industries.

About SAP

SAP is a world-leading provider of enterprise software solutions, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and 100,000 employees worldwide, and we are committed to creating a better and more equitable world through our work.

What We Offer

  • A highly collaborative and dynamic work environment, with opportunities to work with a diverse range of customers and internal stakeholders.
  • A comprehensive training and development program, with opportunities to learn from experienced professionals and develop new skills.
  • A competitive salary and benefits package, with opportunities for career advancement and professional growth.
  • A flexible and hybrid work setup, with opportunities to work from home and in the office.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers website.



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