Customer Success Specialist

6 days ago


Mumbai, Maharashtra, India SAP Full time

Unlock Your Potential with SAP

At SAP, we empower individuals to bring out their best and make a meaningful impact in the world. Our company culture is built on collaboration, innovation, and a shared passion for helping businesses run better.

About the Role

We are seeking a highly motivated and experienced Specialist Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, and upsells.

Key Responsibilities

  • Work directly with customers to understand their business needs and provide tailored solutions.
  • Develop and execute customer success plans to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to leverage resources and expertise.
  • Provide exceptional customer service and support to ensure customer loyalty and retention.

Requirements

  • 2-3 years of experience in customer-facing roles, preferably in consulting, sales, or account management.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Proficient in business processes and industries, with a strong understanding of digital transformation and global intelligence.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

What We Offer

  • A comprehensive training program that enhances your skills and knowledge in customer success, digital transformation, and business acumen.
  • A collaborative and inclusive work environment that values diversity and promotes growth and development.
  • A competitive salary and benefits package, with opportunities for career advancement and professional growth.

Join Our Team

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com



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