Head of Customer Success Lead
6 days ago
Bonito Designs Pvt Ltd is a leading full-home personalized interior designs brand in India, part of the Lodha Ventures group of companies. With operations in Bangalore and Mumbai, the company is expanding to other metro cities. The management team is committed to making Bonito Designs one of the most aspiring brands for Indian consumers and a great place to work for employees.
The Company CultureBonito Designs has a conducive working environment for employees, offering fast-track growth opportunities for deserving and committed professionals. The company values its employees and provides a platform for them to grow and develop their skills.
About the RoleThe Head of Customer Success is responsible for leading the company's efforts in revenue management and customer relationship management. The ideal candidate will have a deep understanding of collections, credit management, and customer relationship management, as well as a proven track record of success in leading teams in these areas.
Key Responsibilities- Develop and implement collection policies and procedures that are consistent with company policies and regulations.
- Oversee a team of collection specialists and ensure they are properly trained and equipped to perform their duties.
- Monitor and report on the performance of the collection team, and take action to improve results as necessary.
- Establish and maintain strong relationships with customers, vendors, and other stakeholders to ensure that collections are performed in a professional and efficient manner.
- Analyze customer payment patterns and trends, and make recommendations to improve the collection process.
- Ensure that all collections activities comply with laws and regulations, and that all customer complaints are handled promptly and effectively.
- Maintain accurate records of all collections activities and transactions, and produce regular reports for management and other stakeholders.
The ideal candidate will have a proven track record of success in leading teams and improving collections and customer relationship processes. They will have a strong understanding of collections, credit, and customer relationship management best practices and regulations. Excellent negotiation, communication, and leadership skills are essential for this role.
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Head of Customer Success Lead
4 days ago
Mumbai, Maharashtra, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd is a leading full-home personalized interior designs brand in India, part of the Lodha Ventures group of companies. With operations in Bangalore and Mumbai, the company is expanding to other metro cities. The management team is committed to making Bonito Designs a top brand for Indian consumers and a great place to...
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Head of Customer Success Lead
6 days ago
Mumbai, Maharashtra, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd is a leading full-home personalized interior designs brand in India, part of the Lodha Ventures group of companies. With operations in Bangalore and Mumbai, the company is expanding to other metro cities. Our management team is committed to making Bonito Designs a top brand for Indian consumers and a great place to...
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Head of Customer Success
6 days ago
Mumbai, Maharashtra, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd is a leading full-home personalized interior designs brand in India, part of the Lodha Ventures group of companies. With operations in Bangalore and Mumbai, the company is expanding to other metro cities. The management team is committed to making Bonito Designs a top brand for Indian consumers and a great place to...
-
Head of Customer Success
6 days ago
Mumbai, Maharashtra, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd is a leading full-home personalized interior designs brand in India, part of the Lodha Ventures group of companies. With operations in Bangalore and Mumbai, the company is expanding to other metro cities, aiming to become a top brand for Indian consumers and a great place to work for employees.The RoleThe Head of...
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Head of Customer Success Leadership
6 days ago
Mumbai, Maharashtra, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd is a leading full-home personalized interior designs brand in India, part of the Lodha Ventures group of companies. With operations in Bangalore and Mumbai, the company is expanding to other metro cities.The management team is committed to making Bonito Designs a top brand for Indian consumers and a great place to...
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