Customer Success Manager

4 days ago


Mumbai, Maharashtra, India Eazy ERP Technologies Pvt Ltd Full time

About Us: At Eazy ERP Technologies Pvt Ltd, we're on a mission to drive organic growth through exceptional customer success. We're seeking a skilled Customer Success Manager to lead our expansion and create a lasting impact.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and day-to-day challenges to provide solutions and support.
  • Onboarding and Training: Guide clients through the onboarding process, ensuring a smooth transition onto our platform, and provide comprehensive training to ensure clients are proficient in utilizing our solution effectively.
  • Account Expansion: Identify opportunities for account expansion and upselling additional products or services to meet client needs.
  • Issue Resolution: Address any client concerns or issues in a timely and effective manner, working closely with internal teams such as customer support and development to resolve issues and provide head-up on new development or feature release communication to clients on time.
  • Renewal Management: Proactively engage with clients to secure renewals on time, monitoring client usage and satisfaction levels to identify at-risk accounts.
  • Reporting and Analysis: Track and analyze key account metrics such as usage patterns and customer satisfaction scores, providing regular reports and insights to client-side internal stakeholders to improve overall customer success.
  • Payment Collection: Collect receivables within the timeline.

Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 3 years of proven experience in account management or customer success roles, preferably within the SaaS industry.
  • Excellent communication and interpersonal skills with the ability to effectively engage with clients and internal stakeholders.
  • Proficiency in Hindi, English, and Marathi.
  • Strong email drafting and management skills.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word.
  • Ability to work under pressure in a fast-paced dynamic environment and handle a team.


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