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Customer Success Manager

1 month ago

Mumbai, Maharashtra, India Scatter Full time
About the Role

Scatter is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for strengthening relationships with our clients, ensuring a robust Net Promoter Score (NPS), and managing large-scale campaigns and projects using CRM systems.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Manage multiple client accounts simultaneously, ensuring seamless execution of client campaigns and projects.
  • Collaborate with internal teams, including sales, strategy, content production, and others, to ensure successful client outcomes.
  • Conduct regular check-ins and performance reviews with clients to assess their satisfaction and identify areas for improvement.
  • Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
  • Stay current with industry trends, best practices, and emerging technologies to provide clients with innovative and executable solutions.
Requirements
  • Bachelor's degree in marketing, business, or a related field.
  • 3+ years of experience in a customer success or account management role, preferably in a digital agency or marketing environment.
  • Clear understanding of content marketing and familiarity with digital marketing.
  • Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
  • Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.
  • Analytical mindset with the ability to appreciate data and other metrics.
  • Prior experience with monthly revenue reporting and MIS reporting.
  • Project management skills, with the ability to manage multiple client accounts simultaneously.
  • Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
About Scatter

At Scatter, we're passionate about creating content that drives business impact for our clients. We're a dynamic and collaborative team that celebrates differences and empowers each other to bring our A-game. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.