Technical Support Specialist
3 weeks ago
N Consulting Ltd is seeking a skilled Support Analyst to join our Wholesale Production Services team. This role involves providing top-notch support to various businesses, including Sales, Investment Banking, Research, and Securitized Products & ABS.
This position requires a strong background in application support, with the ability to handle batch support, user support, incident management, change management, and automation initiatives. The ideal candidate will also contribute to initiatives aimed at improving operational stability, efficiency, maintainability, and support capabilities.
Key Responsibilities:
- Provide level 1 and 2 production services support for allocated projects within Wholesale Production Services.
- Handle batch support, application support, user support, incident management, change management, and automation initiatives.
- Contribute to initiatives aimed at improving operational stability, efficiency, maintainability, and support capabilities.
Technical Skills:
The successful candidate will possess advanced UNIX and SQL skills. Proficiency in Python, RPA Tools, ITIL Certifications, and AWS Certifications would be considered an asset.
Interpersonal Skills:
- Demonstrate strong verbal and written communication skills.
- Show excellent analytical skills.
- Be able to identify problem areas and develop effective solutions.
We estimate the salary for this position to be around $85,000 - $110,000 per annum, depending on location and experience. If you are a motivated and detail-oriented individual looking to grow your career in a dynamic environment, please submit your resume for consideration.
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