Billing Support Engineer
6 days ago
As a Billing Support Engineer, you will be part of a dynamic team that revolutionizes billing operations. The role offers hands-on experience with Kenan billing modules, taking ownership of L2 billing production activities.
Scope of RoleThe Billing Support Engineer will be accountable for handling incidents and service requests from end-users by following standard methods and procedures for each application.
Key Responsibilities- Perform L2 Billing production activities (Plan, Monitor, Control and Manage, etc. for all billing batch jobs in Control-M)
- Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues
- Track and manage incidents assigned to L2 to ensure timely and effective resolution
- Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue
- Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)
- Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met
- Provide off-hours support including weekend on rotation
- Bachelor's degree in science/IT/Computer Science or equivalent
- Minimum 2-3 years of experience in Production Support/Application Support, or equivalent (E.g. infrastructure, development, etc.)
- 4-6 years of similar experience for Senior position
- Knowledgeable in Kenan FX 5.0's Data Model and Functionality (Rating, Discounting, Bill Generation, Payment Processing and Journaling)
- Working experience in Unix/Linux, Shell scripts, Oracle SQL
- Knowledgeable in at least one programming language (Preferably C/C++)
- Knowledgeable in ITIL framework is preferred
- Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problems and structure an action plan
- Ability to work independently or with minimal assistance
- Very good proficiency in English
We offer a competitive salary of around $60,000 - $80,000 per annum, depending on experience.
Ready to start your extraordinary journey with NCS?
About NCS India
NCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing.
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