Technical Billing Specialist
2 days ago
About NCS Group
We're a leading technology services firm operating across the Asia Pacific region, providing consulting, digital services, and more.
Our team of 12,000 has delivered large-scale projects for governments and enterprises in Singapore and the APAC region.
We're searching for an experienced Technical Billing Specialist to join our diverse team.
Scope of Role
The role is accountable for handling billing incidents and service requests by following standard methods and procedures.
Mandatory skills include experience in Kenan billing modules and application development, as well as Unix/Linux, Shell scripts, and Oracle SQL.
Billing L2 Responsibilities
Perform production activities, take ownership of resolving issues, and facilitate mass error root cause analysis.
Ensure timely resolution of incidents, maintain service levels, and provide off-hours support.
Experience and Skills Required
A Bachelor's degree in Science/IT or equivalent, with minimum 2-3 years of experience in Production Support/Application Support.
Knowledgeable in Kenan FX 5.0's Data Model and Functionality, with sharp troubleshooting skills and ability to work independently.
About NCS Group
We believe in creating a collaborative work environment and invest in our people to enable them to grow and deliver new value for our clients.
We're committed to a safe and healthy environment for our employees & customers and require all prospective employees to be fully vaccinated.
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