Senior Billing Operations Specialist
1 day ago
NCS India Delivery Center (IDC) is a leading IT services provider for global NCS clients. We help integrate the core expertise of NCS global group of companies to deliver comprehensive business solutions in various sectors.
**Job Overview**
We are seeking an experienced Senior Billing Operations Specialist to join our dynamic team. In this role, you will be responsible for handling billing-related activities, ensuring timely and effective resolution of production issues, and driving proactive improvements to optimize performance and meet service levels.
**Key Responsibilities:**
* Perform L2 billing production activities, including planning, monitoring, controlling, and managing billing batch jobs in Control-M.
* Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues.
* Track and manage incidents assigned to L2 to ensure timely and effective resolution.
* Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue.
* Proactively seek to minimize production issue or improve billing batch jobs performance.
* Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc., are met.
**Requirements:**
* Bachelor's degree in science/IT/computer science or equivalent.
* Minimum 2-3 years of experience in Production Support/Application Support or equivalent (E.g., infrastructure, development, etc.).
* 4-6 years of similar experience for Senior position.
* Knowledgeable in Kenan FX 5.0's Data Model and Functionality (Rating, Discounting, Bill Generation, Payment Processing, and Journaling).
* Working experience in Unix/Linux, Shell scripts, Oracle SQL.
* Knowledgeable in at least one programming language (Preferably C/C++).
* Knowledgeable in ITIL framework is preferred.
* Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problems and structure an action plan.
* Ability to work independently or with minimal assistance.
* Very good proficiency in English.
**Salary:** $80,000 - $120,000 per annum.
**Location:** Asia Pacific region.
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