Telecom Billing Expert
3 days ago
About Vodafone
Vodafone is a leading telecommunications company with operations in 28 countries. Our strategic arm, _VOIS (Vodafone Intelligent Solutions), is responsible for creating value and enhancing quality and efficiency across our global network.
We are seeking an experienced Telecom Billing Expert to join our team in Pune. As a key member of our Service Management team, you will be responsible for managing service delivery, ensuring high-quality customer experience, and driving business outcomes.
Job Description
The successful candidate will have strong working knowledge in Kenan/Postpaid Billing System and experience in IT Telco Operations environment. They must have expertise in Billing Domain, including Postpaid Billing, CDR flow, Rating Flow, and Execution of Recurrent Tasks and Support Monitoring. Familiarity with UNIX / Windows, SQL, Relational Databases, and Web Servers is also essential.
Key Responsibilities
- Manage service delivery, ensuring timely and efficient execution of tasks and projects.
- Collaborate with different teams and vendors to ensure seamless service operation.
- Provide technical support and incident handling services to customers.
- Contribute to the development of process improvements and best practices within the Service Management team.
Requirements
To be successful in this role, you will need:
6-8 years of working experience in Telecom Billing Domain.Strong knowledge of ITIL Processes and Project Management methodologies.Familiarity with application architecture, Remedy or Other Ticketing Tool, and Monitoring tools.Benefits
Vodafone offers a competitive salary package, including benefits such as health insurance, retirement plan, and paid time off. We celebrate diversity and welcome applications from qualified candidates who can contribute to our inclusive workplace culture.
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