Telecom Operations Expert

2 weeks ago


Pune, Maharashtra, India Vodafone Full time

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a key contributor to Vodafone Group Plc, delivering value and optimizing quality and efficiency across multiple countries, operating from diverse locations worldwide.

We have a team of highly skilled experts dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We provide exceptional services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

Job Role

Service Management Experience in IT Telco Operations environment required

Strong working knowledge in Kenan/Postpaid Billing System is essential Postpaid Billing, CDR flow, Rating Flow etc.

Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations.

Knowledge of other Billing Applications like MZ, ICT, Prepaid systems will be a significant added benefit.

Hands on UNIX/Windows experience and familiarity with SQL, Relational Databases and Web Servers.

Incident & Service Request Handling

Coordination with Different teams and Vendors.

Working for international customers in cross-cultural teams is substantial in infrastructure & application services.

Solution delivery within SLA.

Requirements

  • Must have 6-8 years of working experience in Telecom Billing Domain.
  • Telecom Domain Knowledge.
  • Knowledge of ITIL Processes and Project Management methodologies.
  • Good knowledge of different application architecture, Remedy or Other Ticketing Tool, Monitoring tools.

_VOIS Equal Opportunity Employer Commitment

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.



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