Telecom Operations Manager

5 days ago


Pune, Maharashtra, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider with a strong presence in India. We are seeking a highly skilled and experienced professional to drive our Activation and Number Management functions.


Key Responsibilities:



  • Drive activations and improve TAT (Turn-Around-Time) for Prepaid and Postpaid services
  • Ensure seamless customer onboarding experience and timely SIM exchange processing
  • Collaborate with SnD (Sales and Distribution) teams to achieve volume projections and optimize partner roster planning
  • Ensure availability of mobile numbers through timely recycling and proactive SIM pairing
  • Track adoption of new functionalities and ensure process roll-out and adherence

Requirements:



  • 5 years of experience in relevant field with last 2 years in relevant field
  • Graduate with preference to MBA
  • Expert knowledge of provisioning tools such as CPOS, UPSS, BCL, OSS
  • Strong project management skills and structured problem-solving skills
  • Experience in prepaid retention process and lifecycle management
  • Experience in postpaid and prepaid activation and onboarding

Vodafone Idea Limited (formerly Idea Cellular Limited) - An Aditya Birla Group & Vodafone partnership



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