Telecom Operations Manager
5 days ago
Vodafone Idea Limited is a leading telecom service provider with a strong presence in India. We are seeking a highly skilled and experienced professional to drive our Activation and Number Management functions.
Key Responsibilities:
- Drive activations and improve TAT (Turn-Around-Time) for Prepaid and Postpaid services
- Ensure seamless customer onboarding experience and timely SIM exchange processing
- Collaborate with SnD (Sales and Distribution) teams to achieve volume projections and optimize partner roster planning
- Ensure availability of mobile numbers through timely recycling and proactive SIM pairing
- Track adoption of new functionalities and ensure process roll-out and adherence
Requirements:
- 5 years of experience in relevant field with last 2 years in relevant field
- Graduate with preference to MBA
- Expert knowledge of provisioning tools such as CPOS, UPSS, BCL, OSS
- Strong project management skills and structured problem-solving skills
- Experience in prepaid retention process and lifecycle management
- Experience in postpaid and prepaid activation and onboarding
Vodafone Idea Limited (formerly Idea Cellular Limited) - An Aditya Birla Group & Vodafone partnership
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