Customer Service Representative
2 days ago
Opportunity at Tech Mahindra Ltd
\Come and work with a leading global provider of digital transformation, consulting, and business re-engineering services.
\About the Role
\We are looking for skilled Customer Service Representatives to join our International Inbound Voice team in Hinjewadi Phase 3. As a customer service representative, you will be responsible for resolving billing issues, managing international inbound customer calls, and providing exceptional service to customers.
\About You
\To succeed in this role, you should have a strong understanding of billing concepts, including recurring bills, billing cycle changes, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes. You should also have experience resolving customer issues in billing, demonstrated communication skills, and the ability to handle tough situations with customers.
\You will be working in a fast-paced environment, handling multiple customer inquiries simultaneously, and providing timely and professional responses. We offer a competitive salary range of $60,000-$80,000 per annum, depending on your level of experience and qualifications.
\Benefits
\We offer a range of benefits, including a cab facility, loyalty bonus up to $20,000, and immense growth opportunities within the company. Our rotational shifts ensure that you get to work with different teams and gain diverse experience.
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