Customer Service Representative

2 days ago


Pune, Maharashtra, India Tech Mahindra Full time

Opportunity at Tech Mahindra Ltd

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Come and work with a leading global provider of digital transformation, consulting, and business re-engineering services.

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About the Role

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We are looking for skilled Customer Service Representatives to join our International Inbound Voice team in Hinjewadi Phase 3. As a customer service representative, you will be responsible for resolving billing issues, managing international inbound customer calls, and providing exceptional service to customers.

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About You

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To succeed in this role, you should have a strong understanding of billing concepts, including recurring bills, billing cycle changes, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes. You should also have experience resolving customer issues in billing, demonstrated communication skills, and the ability to handle tough situations with customers.

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You will be working in a fast-paced environment, handling multiple customer inquiries simultaneously, and providing timely and professional responses. We offer a competitive salary range of $60,000-$80,000 per annum, depending on your level of experience and qualifications.

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Benefits

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We offer a range of benefits, including a cab facility, loyalty bonus up to $20,000, and immense growth opportunities within the company. Our rotational shifts ensure that you get to work with different teams and gain diverse experience.



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